Support
Contact us
- Email support@moonshinelabs.app for anything: a problem with the app, a question about your data, press, or feedback.
- Please include what you were doing and, if you can, a screenshot. Never send us the text of a dream you would rather keep private — we don’t need it to help.
Getting started
Who can use Dremr?
Dremr is for adults 18 and over, and is available in the United States. You’ll confirm your age when you create your account.
How do I record a dream?
Open Dremr and tap to add a dream. Speak it — the sooner after waking the better — or type it. Dremr keeps your words as you said them.
When does a reading appear?
Each dream gets its own card shortly after you save it: a short retelling and a note on what the dream is doing. Patterns across dreams — what keeps coming back, and what’s changing — appear as your journal grows, once there are enough dreams to show them honestly.
Your readings
How does Dremr read a dream?
It reads what happens in the dream — who is there, what they do, how it ends — rather than looking symbols up in a dictionary. Then it reads your dreams together, to find the situations that return and the ways you meet them.
Is Dremr therapy or medical advice?
No. Dremr’s readings are generated by AI for personal reflection. They are not a diagnosis, therapy, or professional advice, and they are not a substitute for a doctor or licensed therapist. See the terms of service.
If you are in crisis or thinking about harming yourself, call or text 988 (the Suicide & Crisis Lifeline, in the US), or call 911 in an emergency.
A reading got something wrong. What can I do?
Readings can miss. You can delete the dream it came from, and its reading goes with it. If something seems consistently off, tell us at support@moonshinelabs.app — it helps us improve Dremr for everyone.
Privacy and your data
Who can see my dreams?
No other user can read your entries. Your data is encrypted in transit and at rest. To write your readings, dream text is sent to the AI providers we contract with, who may not use it to train their models. We never sell your data or use it for advertising. The privacy policy has the full detail, including what “not end-to-end encrypted” means.
Can I delete a single dream?
Yes. Open the dream and delete it. It is removed immediately, along with the readings attached to it.
Delete your account
You can delete your account, and everything in it, at any time:
- In the app: go to Profile → Delete Account and confirm. Your dreams, readings, the people and places you recorded, and your login are permanently removed. This cannot be undone.
- Or by email: write to support@moonshinelabs.app from the address you signed up with, and we will delete your account within 30 days.
Deleted data is purged from our encrypted backups within 90 days. Details are in the privacy policy.
Troubleshooting
I can’t sign in.
Check that you’re using the same email you signed up with, and try resetting your password from the sign-in screen. If it still fails, email us from that address and we’ll help.
Voice recording isn’t working.
Make sure Dremr has microphone access in iPhone Settings → Dremr. Dictated audio is sent only to be transcribed, and isn’t kept by us.